Friedman and Partners - Client Feedback

"Rich really takes the time to get to know your organization. He tailors his training and consulting to your needs. It's about what you want."

"Richard was tremendously valuable to our company in helping us to envision our business development goals, and then to implement our strategies. His guidance is insightful and he is a terrific motivator."

"Your report is BRILLANT! It has so much wonderful information in it. You have done a great job and I thank you especially for the go forward directions which I think will be the draft road map for our Marketing and Business Development plans."

"Rich Friedman is a stellar professional who consistently provides meticulous service, offering honed marketing and recruitment/outplacement capabilities that are attuned to the needs of his clients and the pulse of the marketplace. His insightful perspectives create new possibilities for organizations ready to take action. He earns the respect of a broad spectrum of project participants for his business savvy and contributions to reaching clients' stated and unstated goals."

"Richard was hired by our firm to help with strategic planning and organizational development. His background work for the meeting was deep and right on the money. In short time, he knew who we were, what the issues might be and how to help deliver innovative solutions for us. He has unique insight and clear ideas about what needs to be done to help organizations. Rich was tossed into several meetings and situations without any warning. One of the things that impressed me the most with Rich was how well he handled himself and his ability to turn difficult meetings into productive work sessions. He knows his stuff and understands the A/E/C industry at the deepest levels."

"Rich brought an invaluable outsider's view of our organization and its business development efforts. He helped us discern more clearly both the forest and the trees. With Rich's help, we've increased our business development efforts tenfold. Furthermore, we're enjoying it!"

"Rich took the time to give me feedback about my sales call to an architect. His feedback was right on the money. He's a great asset, and I'd like to work with him more should there be funding. CMHC has found a gem!"

"Rich has done an excellent job helping us develop plans for growing our firm. In particular, he's been very insightful in helping us identify and deal with several organizational issues that have been impeding our ability to grow."

"I enjoyed your insights and fresh perspective on how marketing, business development, and operations are intimately linked. Your practical knowledge and ideas on how to get more business development success from existing staff and resources really reinvigorated me!"

"Rich Friedman has provided our firm with no-nonsense support in creating and refining several of our client-sector-specific marketing plans. Our expanding client base and revenue is testimony to the value of his services."

"Rich is a skilled presenter, but more importantly, a good listener and communicator. This has made our collaboration as pleasant as it has been successful. Best of all, at the end of the day, there are no unwelcome surprises."

"Rich, the client interviews you conducted were well-received by our Board of Directors. They view the results as 'gold.' Your interviewing skills are clearly making a positive difference. Thanks for your great skill, tenacity, coaching, and quick, comprehensive reporting."

"We've had the pleasure of working with Rich Friedman since 1998 — a relationship that's been built on trust. I believe our strong relationship is due to Rich's great communication skills, knowledge, and dedication to us as a client. He wholeheartedly emits the attitude that 'our success is his success.' He's far from just another consultant; he's part of the team."

"We've hired Rich on a number of occasions to help us interview our clients at the end of projects to find out what we did right, what we did wrong, and everything in between. In each case, Rich was able to solicit honest and candid feedback from our clients that we would never have gotten had we asked the questions ourselves. Rich was not only thorough in his approach, but his style and bedside manner made it easy for our clients to open up."

"Rich helped us dig deep to evaluate our marketing structure and processes. He took the time to get to know us. His recommendations for improvement have opened the door to a lively discussion about how our marketing program can help us springboard to the next level."

"It was a pleasure to work with Rich on our client survey. He was very organized, insightful, and met deadlines without a hitch. Results were meaningful, comprehensive and well presented."

"Our relationship with Rich Friedman and Friedman & Partners has grown from one of consultant to valued ally. I rely on Rich's advice and counsel to advance our firm's growth and business development practices. Rich's personal capacity to 'get' our company and its leadership and to advise us based on our business model and not 'cooking cutter' solutions, is frankly, outstanding!"

"Rich skillfully identified our business development and marketing needs through a series of interviews with staff and a review of our current efforts. That assessment, coupled with the business development training he conducted, provided staff at all levels with the insight and the tools necessary to become more effective at building relationships with existing and prospective clients. We recouped a significant return on our investment."

"Rich has a natural ability to insert himself into a firm's culture to effectively connect with employees. He skillfully orchestrates active, thought-provoking and results-oriented discussions — keeping them fluid and on target — that help identify a firm's current marketplace position and develop measurable action items to achieve new goals and desired outcomes. I'd highly recommend Friedman & Partners as a collaborative partner to strengthen, diversify, and better understand your business."

"Rich Friedman has provided consulting services to my firm, to me as a manager, and to me individually. In all cases, Rich has delivered timely, objective, salient guidance and clear direction to achieve stated goals. He is personable, knowledgeable, and honest. I've appreciated his no-nonsense delivery of information and strength of conviction to defend his conclusions and direction."

"Rich has been an invaluable resource us in the development and implementation of key strategic initiatives that have helped us achieve our corporate goals. He genuinely cares about his clients and is only satisfied when they realize their full potential."

"Rich's direct and laser-focused approach enabled our firm to achieve tasks that we were just unable to accomplish on our own. Like a personal fitness trainer, Rich led our firm through setting goals, creating checkpoints and accountability, and following through. Rich is an excellent listener and provided practical and achievable solutions and advice that were tailored to our firm's resources and strengths, while at the same time, acknowledging and addressing organizational weaknesses. While it's always a struggle to pay for services that could/should be accomplished with 'in-house' resources, the benefit of just 'getting it done' has proven to be highly valuable to our firm."

"Friedman & Partners has been meeting and exceeding our needs for almost 10 years on a variety of business consulting assignments. Rich and his partners have performed market research, conducted client experience surveys and taken on specialized recruiting — functioning as an extension to our internal resources. They know the A/E business and add tremendous value to our operations."

"We've hired Rich Friedman for a variety of services during the last decade, from strategic planning to organizing our business development methodologies and philosophies. Recently, he assisted our Student Life Division with implementation of an aggressive market positioning program. His intimate knowledge of the A/E industry has been a benefit — we don't have to waste valuable time educating him on the particulars of our industry. Rich is an extension of our in-house staff, without the full-time expense!"

"I thought your seminar was fantastic. It's nice to hear an expert demystify business development so it does not seem like such an insurmountable task."

"I enjoyed the seminar and I want to compliment you on a terrific program. You really engaged the participants, and I think everyone left with new skills they can use with every client encounter."